Network Providing is an efficient, electronic solution for responding to VOE requests! Handling your employment verifications electronically through Xchange will streamline your process by allowing you to respond to requests quicker and by keeping a clear record of your responses for compliance purposes.
Becoming a network provider is a free upgrade that can be added to your Tenstreet dashboard. Contact your account management team to get set up. Not a Tenstreet enterprise client? That's ok! You can still be a Network Provider for free. Contact us to get set up.
If you're looking for a Tenstreet Xchange Provider Quickstart Guide, including a video walkthrough, check out this article.
- Accessing your Xchange dashboard
- Provide a Response
- Authorize a Response
- How am I notified of a new VOE request?
Accessing your Xchange dashboard
In your Tenstreet dashboard, navigate to the Xchange tab from the dropdown in the top left corner of the page.
Provide a Response
This is where new requests (with no stored response) will land. The request will need to be filled in and submitted back to the requesting company after the release is reviewed.
Click on a driver's name to open the new form.
These requests will always have a request number, driver name, SSN, date of birth, request method, items requested, date requested, and requested service period dates.
The Requestor Information is the information of the company making the request.
Personal Information is the driver’s information. You can correct the Actual Service Period if needed.
Employment Information needs to be completed.
Drug and Alcohol Information needs to be completed.
Accidents needs to be completed, if applicable. If the driver had no accidents, click the No Accidents box. In order for the accident information to be saved you need to click on the Add Accident button before moving on.
💡 Save this Response box will be auto checked. This will save information on the driver so that if they have a request in the future, everything will prepopulate for you (it will be in the Authorize a Response tab).
Click on Submit Response. If the driver had more than one service period with you, click on Submit Response / Add New Service Period.
Add Stored Response Form
This will appear if you click on Submit Response / Add New Service Period, when submitting a response.
Here you will review the previous stored responses and add additional service periods. Complete the information for an additional service period. Click on Submit Response. If the driver had an additional service period with you, click on Submit Response / Add New Service Period.
Now that you've created a stored response, the next time there's a request for this driver they will be in the Authorize a Response tab - meaning, your job just got a bit easier!
Editing Previous Responses
On the Provide a response tab, use the Manage Stored Responses menu on the left and enter the name
or SSN of the driver you are searching for, then click Search. Once you find the correct driver, you can click on their name to open the stored response.
Here you can edit that record. Make changes to the fields below the form and click Save Changes when you're done to keep those edits. You can also add notes on why you are editing the record in the blank field above the data "Any Comments on why this record is being edited:".
Every time you edit a driver's record, the system will save that record and then automatically send a corrected copy of the record to any companies that have requested information on that driver in the last 30 days after you click Save Changes.
Authorize a Response
Requests land here if there is already a stored response on file in the system. To respond, you'll simply view the release and authorize the information on file be submitted back to the requesting company, eliminating the need for manual data entry.
Click on a driver’s name to view the request and stored response.
Selecting any of these pending requests will show you the information you previously provided for the driver. If you’d like to alter this information before responding, click Edit Provided Info and make any necessary changes to the driver’s record. Click Save Changes to finalize the new information.
Once you're ready to send the verification, click on View Release to review and download a copy for your records.
Once you’re ready to authorize the response, click on the drop-down box next to Action, select ‘Release this report’, then click Go to send the verification.
If ‘Release this report’ is not in the list of options, look above the drop down to see if there is an alert in red. If there is something missing, click on the Edit Provided Info button. This will bring up the driver’s original form for you to complete the necessary information. Once complete, click Save Changes. Now you will be able to release the report.
If you receive a request that you don’t want to authorize, select the corresponding option from the Action dropdown and click Go to refuse the request.
How am I notified of a new VOE request?
If you're an Xchange Network Provider you will receive an email like this, when a new request is made of you: